1. Information We Collect
- Account data: Name, email address, and profile information when you register.
- Content data: Books, audiobooks, and other content you upload.
- Transaction data: Purchase history and payment references (we do not store full card details).
- Usage data: Reading progress, listening history, search queries, and device information.
- Communications: Messages sent to our support team.
2. How We Use Your Data
- To provide, operate, and improve the Platform
- To process payments and deliver purchased content
- To personalise your reading and listening recommendations
- To communicate with you about your account and purchases
- To prevent fraud and enforce our Terms of Service
- To comply with applicable South African law (POPIA)
3. POPIA Compliance
COREVERSE MEDIA complies with the Protection of Personal Information Act (POPIA) of South Africa. You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator
4. Data Sharing
We do not sell your personal information. We may share data with:
- PayFast: To process payments securely.
- Service providers: Hosting and infrastructure providers under strict confidentiality agreements.
- Law enforcement: When required by applicable South African law.
5. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS) and at rest. However, no method of transmission over the internet is 100% secure.
6. Cookies
We use essential cookies to keep you logged in and remember your preferences. We do not use advertising trackers. You can disable cookies in your browser, but some features may not work correctly.
7. Children's Privacy
COREVERSE MEDIA is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us immediately.
8. Data Retention
We retain your account data for as long as your account is active. Deleted accounts are purged within 90 days. Transaction records may be retained for 5 years as required by South African tax law.
9. Contact
For privacy-related enquiries or to exercise your POPIA rights, contact our Information Officer at: privacy@coreversemedia.co.za
